Personal Data Protection 125wins

Information We Collect

When you register or use 125wins services, we collect various types of personal data to enable us to provide services that are secure, legally compliant and of high quality. The data collected varies depending on how you interact with our platform.

The types of information we collect include:

• Identity information such as your full name, date of birth and identity card number (MyKad) for age and identity verification purposes
• Contact information including your email address, mobile phone number and residential address
• Financial information such as e-wallet account details, bank account numbers and records of deposit and withdrawal transactions
• Technical data including IP address, device type, operating system version, web browser and activity log data within the platform
• Game records, betting history, game preferences and platform usage patterns
• Communications with our customer support team via live chat and email

How We Use Your Data

The personal data we collect is used solely for legitimate and necessary purposes in the operation of 125wins. We do not use your data for purposes outside the scope stated in this policy.

The main purposes for using your personal data are:

• Processing new account registrations and verifying your identity in line with compliance requirements for operating under international licensing
• Processing deposits and withdrawals securely, with withdrawal processing times typically between 10 and 45 minutes
• Providing 24/7 customer support in Malay and English via live chat and email
• Verifying that you meet the minimum age requirement of 21 years as set by this platform
• Preventing fraud, money laundering and other unlawful activities
• Improving the gaming experience and tailoring offers based on your preferences
• Sending communications related to bonuses, promotions and service updates that you have agreed to receive
• Complying with applicable legal obligations and regulations

Cookies and Tracking Technologies

125wins uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use three main categories of cookies:

• Essential Cookies: Required for core platform functions such as login session management, security and language preferences. These cookies cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Help us understand how members use the platform, which pages are visited most and which areas need improvement.
• Functional Cookies: Store your preferences such as your chosen language and display settings for a consistent experience.

You can manage or block cookies through your web browser settings. However, disabling certain cookies may affect some functions of the 125wins platform.

Sharing Data with Third Parties

125wins respects members' privacy. We do not sell your personal data to any third party for marketing or commercial purposes. However, there are limited situations where we need to share data to enable services to function or to comply with the law.

Your personal data may be shared in the following circumstances:

• Payment service providers including authorised e-wallet gateways and FPX, solely to process your financial transactions
• Game software and platform providers that supply slot games, live casino, poker and sports betting on the 125wins platform
• Regulatory authorities and law enforcement bodies when required by law or court order
• Related companies within the 125wins group for legitimate internal operations and administration purposes

Data Security

The security of members' personal data is a top priority for 125wins. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration or destruction.

The security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and 125wins servers
• Strict role-based access controls where only authorised staff may access sensitive data
• Continuous security monitoring and regular system audits to identify and address potential threats
• Two-factor authentication (2FA) as an additional security layer for member accounts
• Structured security incident response procedures to address any data breaches promptly

Although we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to keep your account password confidential and not share it with anyone.

Your Rights as a Member

As a 125wins member, you have certain rights regarding your personal data. We respect these rights and provide clear channels for you to exercise them.

• Right of Access: You have the right to know what personal data we hold about you and to receive a copy of it.
• Right of Rectification: If your data is inaccurate or incomplete, you may request that it be corrected promptly.
• Right of Erasure: You may request deletion of your personal data, subject to legal obligations and legitimate record-keeping requirements.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be temporarily restricted.
• Right to Object: You have the right to object to the use of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer purposes.

To exercise any of the above rights, contact 125wins support via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable timeframe.

Account Registration and Verification

To register a 125wins account, you are required to provide accurate and truthful personal information. This is a mandatory requirement to comply with the Know Your Customer (KYC) standards set under our international licensing.

125wins enforces a strict policy that all members must be 21 years of age or older. As part of the verification process, we may request supporting documents such as a copy of your MyKad, bank statement or other documents to verify your identity and age. This information is stored securely and used solely for verification purposes.

Marketing and Communications

By registering a 125wins account, you agree to receive communications related to our services via email and in-platform notifications. This includes information about welcome bonuses, seasonal promotions, service updates and important information relating to your account.

You may choose to stop receiving marketing communications at any time by contacting our support team. However, transactional communications directly related to your account and security — such as deposit confirmations, withdrawal notices and security alerts — cannot be stopped as they form part of our service.

We will not send unsolicited communications (spam) and will not share your email address or mobile phone number with third-party marketers.

Privacy Policy Amendments

125wins reserves the right to update or amend this Privacy Policy from time to time in line with changes in business operations, legal requirements or industry standards. Any amendments will take effect when the updated version is published on this website.

We will notify members of material changes through a prominent notice on the platform or via email at least 14 days before the changes take effect. Continued use of the 125wins platform after the effective date of any amendment is considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "last updated" date at the top of this policy indicates when it was last amended.

How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how 125wins handles your personal data, our team is ready to assist you at any time.

• Live chat directly on the platform — 24/7 support in Malay and English
• Official email: [email protected] — we aim to respond within a reasonable time

For any privacy rights requests such as data access, correction or deletion, please state "Privacy Request" in the subject line of your message so it can be handled by the appropriate team more quickly.